Refund policy

At Pitwall Supply, we want every customer to shop with confidence. If you're not satisfied with your purchase, we're here to help.

30-Day Returns

We accept return requests within 30 days of delivery for eligible products.

To qualify for a return, items should be unused, in their original condition, and returned with their original packaging whenever possible. Opened or used detailing chemicals may not qualify for a change-of-mind return.

How to Request a Return

Our team will review your request and coordinate with the appropriate supplier. If approved, you'll receive return instructions and, where applicable, a return shipping label.

Please do not ship products back without receiving return instructions. Return destinations vary by supplier.

Any applicable return shipping charges will be communicated before the return is processed.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs when available.

We'll work with the supplier to arrange an appropriate resolution, including a replacement or refund when applicable.

Refunds

After an approved return is received and processed, refunds are issued to the original payment method.

For supplier-fulfilled products, refunds are generally processed after the supplier issues the corresponding refund.

Your financial institution may require additional time to post the credit.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.

Contact Us

For questions regarding returns, refunds, or damaged orders, contact us.

PITWALL SUPPLY