FAQ

Frequently Asked Questions

What does Pitwall Supply sell?

Pitwall Supply sells physical automotive detailing products from multiple brands. Refer to each product listing for contents, specifications, and manufacturer instructions.

Does Pitwall Supply manufacture the products?

No. We are an independent multi-brand retailer working with approved suppliers, including Shopify Collective partners. Products retain their original manufacturer branding.

Who ships my order?

Our approved suppliers fulfill customer orders directly. Pitwall Supply is your contact for customer service and help coordinating with suppliers.

When will my order arrive?

Review any shipping information and estimates provided at checkout and in your order communications. For questions about shipping availability or timing before purchasing, contact us with the product details. For an existing order, include your order number when requesting an update.

Can my order arrive in separate shipments?

Items fulfilled by different suppliers may arrive separately. Contact us if you have questions about an item in your order.

How do I request a return or refund?

Review our Refund Policy and email us with your order number and reason for your request. We coordinate with the relevant supplier. Please obtain return instructions before sending anything back, as return destinations vary by supplier.

What if a product arrives damaged, defective, or incorrect?

Contact us with your order number, a description of the issue, and photographs when available so we can investigate with the supplier.

How do I choose and use a detailing product?

Read the product description and follow the manufacturer's label, safety precautions, and product-specific instructions. Contact us with questions about suitability for a particular surface or task before purchasing.

How do I reach customer service?

Email eduardocova1010@gmail.com or visit our Contact page. Include your order number for order-related questions.